West Creek 2 (12072), United States of America, Richmond, VirginiaManager - Process Management | Human Resources Data Management & GovernanceProcess Managers at Capital One are highly motivated professionals with excellent process, analytical and communication skills. They have a high level of exposure across lines of business and the opportunity to work with leaders and teams to create and implement innovative solutions to identify and mitigate potential risks to the Company and improve the way we deliver our products and experiences.About the HR Data Management and Governance TeamThe Human Resources Line of Business, is seeking a talented and detail-oriented Process Manager to join our HR Data Management & Governance Team.The HR Data Management & Governance Team is primarily responsible for ensuring that all Workforce data, including international data, stay Well-Managed and comply with the various Data Policies, Standards, and Procedures that Capital One has in place by partnering with key stakeholders, such as HR Risk, other HR Experience Teams as well as People, Products & Technology.About the role:You will play a pivotal role in Global Expansion efforts to ensure the appropriate monitoring is in place to mitigate any data management risk associated with International Workforce data. In addition you will also play a key role in Global Expansion efforts and special Data Privacy projects to deliver Objectives and Key Results (OKRs), which will ensure Capital One mitigates risks in the HR International data space.Some qualities which will contribute to success in this role include, but are not limited to: strong verbal and written communication skills; strong process documentation skills; customer focus as you work closely with our Performing Data Stewards, Accountable Execs and ability to coordinate large efforts across cross-functional Teams, when needed. This will be an excellent opportunity to elevate one’s career in the field of Process Management and the Data Governance and Management discipline.General Responsibilities:
Strong knowledge and experience in Data Management and Information Data Management preferred
Ability to work autonomously as well as work in the white space when needed
Keeping continuous improvement at the forefront of the repeatable processes with which you will engage with HR teams in different countries
Partner with HR Risk Office to centralize oversight and achieve well-managed international workforce data
Ability to create strategy/action items as well as Road Map to track progress
Play a role in Global Expansion efforts to ensure HR is compliant with laws and regulations in other countries.
Strengthen our documentation and controls around the Annual Purge and Deletion request processes across the HR Division while also partnering with international HR Teams.
Partner with Performing Data Stewards, External Data Share platform, Coupa, and Supply Chain (ESM) to ensure appropriate retention/destruction requirements are captured for international workforce data.
Partner with EDRM & Risk to define/complete any outstanding MRA or Finding/Problem remediations
Respond to 2nd-line’s Data Effective Challenges , where applicable to Data Governance
Create updated procedures/ Job Aids to help our PDS community navigate through the tasks of managing international data
Partner with EDRM & Risk as well as various 1st and 2nd-line Oversight Teams to support joint-initiatives and projects
Craft presentations for Leadership, when needed to display monthly data management metrics.
Basic Qualifications:
Bachelor’s Degree or military experience
At least 5 years of experience using Microsoft Office or G-Suite
At least 2 years of experience in Data Governance or Risk Management
At least 3 years of Process Management experience
Preferred Qualifications:
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
Familiarity w/ Agile Methodology and Jira
4+ years of experience in Data Governance
4+ years of experience in Process Management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
